TERMS AND CONDITIONS
By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.
a. Our working days are Mondays to Fridays, excluding weekends and public holidays.
b. For all sales enquiry, kindly email us at firstname.lastname@example.org with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
GENERAL PURCHASE AND DELIVERY
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out.
Dean & DeLuca Singapore will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee of $20 will apply if parcel is returned.
c. Orders will be shipped out within 1-2 working days (unless otherwise stated) upon payment verification.
d. Mailing days include weekdays only, excluding weekends and public holidays.
e. All orders are shipped out according to order number, we do not combine orders.
f. Dean & DeLuca Singapore reserves the right to accept or reject any order(s).
MAKING A PURCHASE
a. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
b. Upon checking out your order, you will be directed to Paypal payment page. Please kindly make payment immediately via the Paypal popup page to secure your order.
c. All orders will automatically be deemed void if you leave the Paypal popup page. Payment made will NOT be synced with our server should you leave the popup page, this will result in your items being OOS. In the event where payment is made but items are OOS, there will strictly not be any refunds made. A store credit will be issued.
d. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
a. Regular Priced Items
- $20 per order for Standard Courier
b. Overseas Orders
Dean & DeLuca Singapore ships to JAPAN ONLY via DHL. Overseas shipping will be charged according to weight of items and will be advised accordingly at check out. Overseas orders will be shipped out within 1-3 working days from Singapore upon making an order. Delivery will take 3-7 working days, subject to customs clearance and weather conditions.
- You may be charged for handling fees and taxes as your order passes through customs. These charges will be be paid in person when the parcel is being delivered. Unfortunately, we have no control over these charges as customs policies as well as tax and handling fees differ for every country. If you’ve any questions regarding the charges, please contact your local delivery service.
c. Complimentary Overseas Courier is offered for orders of 4 bags and above in a single order.
We accept PayPal payments only. This includes all credit cards, as well as Paypal registered accounts.
a. For payments via PayPal, payment has to be made instantly. Please ensure that you reach the PayPal payment gateway page via Dean & DeLuca Singapore website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.
b. Should you exit the payment gateway page and opt to transfer to our PayPal account separately, a refund will be made via store credits if we are unable to reach your payment email on time.
GENERAL RETURNS AND DEFECTS/ WRONG ITEM SENT
a. All returns have to be done within 5 working days from date of delivery and 3 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained.